This Privacy Policy explains how SOLA Cleaning ("SOLA Cleaning," "we," "us," or "our") collects, uses, and protects information when you visit our website or request a quote. By using our website, you agree to the practices described in this policy.
Information We Collect
When you request a quote through our website, we collect the information you choose to provide. This includes your full name, phone number, email address, the service you are interested in, and any message you write to us.
Our quote form also includes an optional checkbox that lets you agree to receive text messages from us. This box is unchecked by default. We record whether you checked it so we know if you have given consent.
The form uses a hidden field to help block automated spam. This field is not meant to be filled in by people and is not used to identify you.
If you contact us by phone or email, we keep the information you share in those conversations so we can respond and provide service.
How We Use Your Information
We use the information you provide to respond to your quote request, answer your questions, schedule estimates and cleaning service, and communicate with you about your account and appointments.
We send text messages only if you have given consent. These messages relate to your quote request and appointment updates, such as confirming, scheduling, or rescheduling an estimate or cleaning.
We may also use your information to keep our website secure, prevent spam and misuse, and meet our legal obligations.
How Your Information Is Stored
When you submit the quote form, your submission is emailed to our business and stored in our website's private dashboard. Only authorized people who help run SOLA Cleaning can access the dashboard.
The images and content on our website are served from our own website server.
How We Share Information
We do not sell your personal information.
We share information only with service providers that help us run our website and email, and only as needed for them to perform those services for us.
We may also disclose information when required by law, such as in response to a subpoena or court order, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
Text Messages
If you check the text message consent box on our quote form, we may send you text messages about your quote request and appointment updates. Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP to any message. Reply HELP for help, or call us at (610) 908-9809. Consent to receive text messages is not a condition of purchasing any service.
Cookies and Analytics
Our website uses only the cookies needed to run it. This includes a sign-in cookie used by the site owner to access the website's private dashboard. Visitors who are not signing in to the dashboard do not need this cookie.
We do not use advertising trackers on our website.
We may add privacy-friendly analytics in the future to understand aggregate usage statistics, such as how many people visit a page. If we do, we will update this policy to describe it.
Data Retention
We keep personal information for as long as needed for the purposes described in this policy, such as responding to your request and providing service, or for as long as required by law.
Security
We use reasonable measures to protect the information we collect from loss, misuse, and unauthorized access. However, no website, email, or storage system is perfectly secure, and we cannot guarantee the absolute security of your information.
Your Choices and Requests
You may ask to access, correct, or delete the personal information we hold about you. To make a request, contact us using the phone number or email address listed on our Contact page.
We may need to confirm your identity before completing your request. We may keep certain information when required by law or for legitimate business purposes, such as keeping records of services provided.
Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the "Last updated" date. Your continued use of our website after changes are posted means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact SOLA Cleaning at (610) 908-9809, or use the phone number or email address listed on our Contact page.